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Bpoint Supported by the Commonwealth Bank

BPOINT Enterprise

Unlock efficiencies in the way you accept payments from your customers with the full suite of BPOINT's features

As a merchant, you want to make it easy for your customers to pay you. You want to offer them as many payment options as you can and make it available to them whenever or wherever it is most convenient for them.

As a business, you want to spend your time running your business, not calling your customers if their payment has been declined or spend time processing paperwork for direct debits from your customers.

As an environmentally and cost conscious organisation, you may want to go paperless and not send out paper invoices to customers or send out paper forms for them to fill out and mail back.

BPOINT Enterprise is CommBank's most comprehensive suite of receivables tools to help you take away these costs and inefficiencies while offering you the ability to customise the experience that your customers face.

What are the benefits?

  • Reduce costs associated with collecting and processing paper direct debit authorities from your customers
  • Reduce costs associated with creating and mailing out paper forms or invoices
  • Streamline your debt collection process by automatically reprocessing any declined recurring transactions before you need to contact your customers
  • Improve your customers' experience by allowing them to pay via an automated IVR service, anywhere and anytime that is convenient for them.

Features

With BPOINT Enterprise, you will have access to a range of features that will make business easier for you.

BPOINT Features

How BPOINT can help you and your customers
Electronic Direct Debit Registration
  • Give your customers the option of electronically registering their authority for a debit from their credit card or bank account at their convenience.
  • You don't need to collect and store paper direct debit authorities as BPOINT will store them for you.
  • Customers can even set up their own payment schedule so you do not need to remember to process the payments.
eForms
  • Quickly and easily create and publish online forms to securely capture information from your customers.
  • Your customers no longer have to print off and fill out paper forms, then mail them back to you for processing. You no longer need manually re-key data from the paper forms into your systems.
  • Link payment options to your forms so you can collect fees or charges after your customers fill out the forms.
Decline Payment Manager
  • Reduce the time you spend on managing outstanding debts from your customers.
  • You can have BPOINT automatically retry declined recurring transactions and control how often and when transactions are re-processed. That way, you can maximise the likelihood that you receive a successful payment.
Interactive Voice Response
  • Offer your customers the option of calling a customised IVR to make payments anywhere and anytime, at their convenience.
  • Reduce the time you spend answering calls from your customers to take payments via a telephone order.
iServices
  • Automate biller rules including; discounts for early payments, penalties for late payments, only allowing fixed amounts (no partial payments).
  • Block certain types of transactions across their Internet and Phone based payments by uploading a file. Blocks that can be set include; Blacklists, Whitelists, BIN/BIN range blocking, Credit card number blocking, IP address/IP range blocking.
Invoice Portal
  • You can present your invoices electronically to customers
  • Allow your customers to pay one off invoices or set up electronic direct debits (credit card and bank accounts)
  • Allow customers to view their payment history with you(payments made through BPOINT)
  • Store their account details so they don't need to repeatedly enter them (credit card and bank accounts)
  • Greatly reduce costs associated with handling service queries about bill payments as customers can now self-serve
  • Additional fees and charges apply for this solution

Get started

Contact our eCommerce specialists on 1800 730 554.

Important information

This information has been prepared without considering your objectives, financial situation or needs, so you should consider its appropriateness to your circumstances before you act on it and, if necessary, seek professional advice.

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